Man and Van Battersea Terms and Conditions

These Terms and Conditions govern the provision of man and van and related removal services by Man and Van Battersea. By making a booking, using our services, or allowing our staff to commence work at any property or location, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 The Company means Man and Van Battersea, the provider of man and van and related removal services.

1.2 The Customer means any individual, firm, business or organisation requesting or using the services of the Company.

1.3 Services means any man and van, transportation, packing, loading, unloading, furniture moving, small office or domestic move, or related services provided by the Company.

1.4 Goods means any items, furniture, possessions, personal effects, equipment or any other property which is the subject of the Services.

1.5 Booking means any confirmed request by the Customer for the provision of Services on a particular date and time, whether made by phone, online or by any other method accepted by the Company.

1.6 Contract means the agreement between the Company and the Customer for the supply of Services in accordance with these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and related removal services within a defined service area, including local and regional journeys as agreed at the time of booking.

2.2 The Services may include loading, transportation and unloading of Goods, basic disassembly and reassembly of certain furniture items where agreed in advance, and other services expressly confirmed in the Booking.

2.3 The Company reserves the right to refuse to move any Goods that, in its reasonable opinion, are unsafe, illegal, excessively heavy, improperly packed, or likely to cause damage to property, vehicles, staff or other Goods.

2.4 The Company does not provide specialist removal services for items requiring specific lifting equipment, temperature control, professional installation, or specialist handling, unless expressly agreed in writing prior to the Booking.

3. Booking Process

3.1 A Booking request may be made by telephone, online form or any other method accepted by the Company. A Booking is not confirmed until the Company has issued a confirmation and, where required, received any applicable deposit or prepayment.

3.2 The Customer must provide accurate information at the time of booking, including but not limited to:

a) Full collection and delivery addresses.

b) Date and preferred time of the move.

c) Details of any parking restrictions at collection and delivery points.

d) A clear description, volume and approximate weight of Goods.

e) Details of access, including floors, lifts, staircases, narrow corridors, long walking distances or any other relevant access issues.

3.3 The Company will rely on the information provided when estimating time, vehicle size, number of staff and charges. If the information is incomplete or inaccurate, the Company may adjust the price, change the vehicle or staffing level, or, in extreme cases, decline to carry out the Services.

3.4 Where the move involves multiple pick-up or drop-off points, this must be specified at the time of booking. Additional addresses requested after confirmation may result in changes to the price and schedule.

4. Prices and Payments

4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the Services. The applicable pricing structure will be confirmed at the time of booking.

4.2 Hourly rate bookings are charged from the agreed start time or the arrival of the team at the first address, whichever is earlier, until completion of the job, including any waiting time arising from delays outside the Company’s control.

4.3 Fixed price bookings are based on the information provided by the Customer. If the actual work differs substantially, additional charges may apply at the Company’s standard rates.

4.4 Additional charges may apply for:

a) Congestion, toll or parking charges.

b) Long carries from the vehicle to the property.

c) Delays caused by the Customer, including inadequate packing or access issues.

d) Late changes to the Booking.

4.5 Unless otherwise agreed, payment is due on completion of the Services on the same day. The Company may require a deposit or full prepayment to confirm the Booking.

4.6 The Company accepts payment by methods it may specify from time to time. Cash payments may be subject to certain limitations or conditions as determined by the Company.

4.7 The Customer is responsible for ensuring that payment is made in full and on time. If payment is not received when due, the Company reserves the right to charge interest on the overdue amount and to withhold or suspend further services.

5. Cancellations and Changes

5.1 The Customer may cancel or change a Booking by giving notice to the Company. The effective date of cancellation or change is the date on which the Company receives the notice.

5.2 The following cancellation charges may apply:

a) More than 48 hours before the scheduled start time: any deposit paid may be refunded or credited at the Company’s discretion, less any reasonable administrative costs.

b) Between 24 and 48 hours before the scheduled start time: the Company may retain part or all of the deposit and may charge up to 50 percent of the quoted price.

c) Less than 24 hours before the scheduled start time or on the day of the move: the Company may charge up to 100 percent of the quoted price.

5.3 If the Customer wishes to change the date, time, address or scope of the Services, the Company will make reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

5.4 The Company reserves the right to cancel or postpone the Booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, staff illness, accidents, road closures, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any prepayments, but will not be liable for any consequential loss.

6. Customer Responsibilities

6.1 The Customer is responsible for:

a) Ensuring that Goods are properly packed, secured and ready for transport, unless packing services have been expressly included in the Booking.

b) Arranging suitable parking for the Company’s vehicles at all relevant addresses and obtaining any permits or permissions required.

c) Ensuring that access at collection and delivery addresses is safe, unobstructed and suitable for the Services.

d) Being present or represented by an authorised person at all times during the move to provide instructions and sign any necessary documentation.

6.2 The Customer must not request the Company’s staff to undertake any illegal activity or any task that is not reasonably related to the agreed Services.

6.3 The Customer is responsible for checking that nothing has been left behind before the vehicle departs. The Company accepts no liability for items not loaded or left at the property.

7. Excluded and Prohibited Items

7.1 Unless otherwise agreed in writing, the Company will not carry any of the following items:

a) Hazardous, explosive, flammable or corrosive substances.

b) Illegal items or substances.

c) Live animals or plants.

d) Perishable goods or items requiring special storage conditions.

e) Valuable items such as jewellery, cash, important documents, antiques, artworks or items of exceptional value.

7.2 If the Customer submits such items for transport without the Company’s knowledge, they do so at their own risk and will indemnify the Company against any resulting claims, losses or damages.

8. Liability and Insurance

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods is limited as set out in this section.

8.2 The Company will not be liable for:

a) Loss or damage arising from faulty or inadequate packing by the Customer.

b) Damage to furniture or items that were already defective, weak or in disrepair.

c) Normal wear and tear, minor scratches, scuffs or dents arising from normal handling.

d) Loss of or damage to items packed in boxes or containers by the Customer where the contents were not disclosed or were insufficiently protected.

e) Damage to the internal or external surfaces of the Customer’s property where reasonable care has been taken by the Company and such damage is inherent to the nature of moving large items.

8.3 The Company’s total liability for loss or damage to Goods, howsoever arising, shall not exceed a reasonable limit per job, as determined by the Company’s standard cover. If the Customer requires additional cover, they should arrange their own insurance or agree separate terms with the Company in writing before the move.

8.4 The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of income, loss of opportunity, or emotional distress.

8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the items concerned.

9. Waste, Disposal and Environmental Regulations

9.1 The Company is not a licensed waste carrier for general household or commercial waste unless expressly stated. The Company will not transport or dispose of waste materials in breach of any applicable waste and environmental regulations.

9.2 Where removal or disposal of unwanted items has been agreed as part of the Services, the Company will take reasonable steps to ensure that such items are taken to suitable recycling or disposal facilities.

9.3 The Customer must not request the Company to dispose of items unlawfully, including fly tipping or leaving items in unauthorised locations.

9.4 Any fees, fines or penalties arising from the Customer’s instructions that contravene waste or environmental laws will be the responsibility of the Customer, and the Customer shall indemnify the Company against any such costs.

10. Delays and Access Issues

10.1 The Company will use reasonable efforts to arrive at the agreed time, but timing is not guaranteed. Arrival times are approximate and subject to traffic, weather and other conditions beyond the Company’s control.

10.2 The Customer is responsible for ensuring that the Company has safe and reasonable access to the property. If access is not available at the agreed time, waiting time may be charged at the Company’s standard rates.

10.3 If, in the reasonable opinion of the Company, access is unsafe or significantly more difficult than advised at the time of booking, the Company may:

a) Refuse to complete part or all of the Services.

b) Require the Customer to sign a waiver for any potential damage.

c) Charge additional fees for extra time, staff or equipment.

11. Complaints

11.1 If the Customer has any concerns or complaints regarding the Services, they should raise them with the Company as soon as possible, ideally on the day of the move so that the Company has an opportunity to address them promptly.

11.2 Formal complaints should be submitted in writing, providing full details of the issue and any supporting evidence. The Company will investigate and respond within a reasonable timeframe.

12. Data Protection and Privacy

12.1 The Company will collect and use personal data provided by the Customer for the purpose of arranging and delivering the Services, processing payments and managing the relationship with the Customer.

12.2 The Company will take reasonable steps to protect personal data and will not sell or disclose such data to third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

14. General Provisions

14.1 These Terms and Conditions, together with any written confirmation or quotation issued by the Company, constitute the entire agreement between the parties and supersede any prior understandings or representations.

14.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

14.3 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.4 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

14.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version applicable to a particular Contract will be the version in force at the time the Booking is confirmed.