Man and Van Battersea Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Battersea provides removal, transport, loading, unloading, and related man and van services. By placing a booking, the customer agrees to these terms in full. They are designed to explain how a man and van service in Battersea operates, what is expected from both parties, and how responsibilities are allocated during the provision of the service. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person making the booking or receiving the service.

These conditions apply to domestic, commercial, and single-item transport jobs, unless otherwise agreed in writing. They may be updated from time to time, and the version in force at the time of booking will apply. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain valid and effective.

The customer is responsible for ensuring that all details supplied at the time of booking are accurate, including the collection and delivery addresses, access arrangements, the nature and quantity of items, and any special handling requirements. A man with a van service can only be quoted and scheduled properly when the information provided is complete and truthful. Failure to disclose relevant details may result in extra charges, delays, or refusal to carry out the job if the service cannot safely or reasonably be completed as planned.

All bookings are subject to availability. A booking request may be made by phone, email, online form, or any other method we make available. A booking is only confirmed once we have accepted the job, provided a quotation or price estimate, and, where required, received any deposit or upfront payment. The customer should review all booking details carefully before confirmation, as the booked service, date, time, item list, and address details form part of the agreement.

We reserve the right to decline a booking if the service requested falls outside our operational capability, if the load is unsafe, if the premises are inaccessible, or if the customer has previously failed to comply with payment or conduct requirements. Any quote provided before the job begins is based on the information supplied and may be revised if the actual circumstances differ materially from those described at booking stage. This includes, without limitation, additional floors without lift access, excessive waiting time, awkward parking restrictions, or a larger volume of items than originally stated.

By agreeing to a quote, the customer confirms that they understand the scope of the service. If items require disassembly, specialist lifting, appliance disconnection, or any other non-standard handling, this must be requested in advance and may incur an additional fee. We do not accept responsibility for delays caused by inaccurate information provided by the customer.

Payment terms will be stated at the time of booking or upon invoice. Unless agreed otherwise, payment is due on completion of the service and must be made using the accepted payment methods notified in advance. For certain bookings, we may require a deposit, prepayment, or card authorisation to secure the booking. Any deposit is usually non-refundable except where we cancel the service or are unable to attend through no fault of the customer.

Where payment is made after the service, the customer must pay the full amount immediately upon completion unless a separate credit arrangement has been agreed in writing. Late or failed payment may result in additional administrative charges, recovery action, and suspension of future bookings. We reserve the right to withhold delivery of items, where lawful to do so, until payment obligations have been satisfied in full.

If the job duration exceeds the original estimate because of customer-related factors, additional time may be charged at our standard rate or at the agreed hourly rate. Extra labour, waiting time, congestion, parking fines caused by the customer’s failure to provide accurate access information, and additional journeys requested during the booking may all be chargeable. All prices are stated inclusive or exclusive of VAT depending on the quotation provided, and any such status will be made clear before confirmation.

Customers may cancel or reschedule a booking, but cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. If a customer cancels at short notice, or after the vehicle and crew have already been dispatched, a cancellation fee may be charged to cover lost time, fuel, and operational costs. Deposits may also be retained in part or in full where cancellation occurs within the notice period stated at booking.

Where a customer wishes to amend the booking, we will use reasonable efforts to accommodate changes, but we cannot guarantee availability on the new date or time. Changes to the scope of work, collection point, delivery address, or item list may result in a revised quotation. We are not responsible for any losses arising from the customer’s decision to cancel, delay, or amend the booking unless required by law.

If we need to cancel or rearrange a booking due to circumstances beyond our reasonable control, including vehicle breakdown, severe weather, traffic disruption, staff illness, or events affecting safe operation, we will notify the customer as soon as reasonably possible and seek to offer an alternative time. Our liability in such circumstances will be limited to refunding any prepayment for the cancelled service, unless otherwise required by law.

Our liability is limited to losses or damage caused directly by our negligence or breach of contract, subject always to applicable law. We will take reasonable care when handling items, loading vehicles, and performing the service, but we do not accept liability for damage resulting from pre-existing faults, poor packing, hidden defects, or items that are inherently fragile or unstable unless we have expressly agreed to handle them under specific conditions.

It is the customer’s responsibility to ensure that items are suitably packed, secured, and prepared for transport unless packing has been included in the service. We are not liable for loss or damage caused by inadequate packaging, insufficient protection, or the customer’s refusal to allow us to inspect or secure items before transit. The customer should notify us in advance of any items of special value, including antiques, artwork, glass, or electronic equipment, so that suitable arrangements can be considered.

We do not accept liability for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or inconvenience, to the fullest extent permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. The customer is encouraged to arrange appropriate insurance where valuable items are involved or where the risk profile of the move warrants additional protection.

Where waste removal forms part of the booking, the customer must comply with all applicable waste regulations. Only waste that has been described in advance and agreed for collection may be removed. The customer must not include hazardous, prohibited, or controlled materials unless we have expressly agreed in writing and are lawfully able to transport them. Such materials may include chemicals, asbestos, clinical waste, pressurised containers, fuel, oils, batteries, paint, or electrical items subject to special disposal rules.

The customer confirms that any waste handed to us for removal is lawfully owned or controlled by the customer and may be disposed of without breaching any legal or contractual obligations. We reserve the right to inspect items before collection and to refuse any waste that appears unsafe, contaminated, or non-compliant with disposal regulations. Where necessary, we may alter the service, charge additional fees, or decline the waste portion of the booking if the material cannot be handled lawfully.

If waste transfer notes, licences, or other documentation are required by law, the customer must provide accurate information and cooperate fully with any lawful record-keeping process. We will operate in accordance with relevant environmental and duty-of-care obligations. Items collected for disposal may be taken to licensed facilities, reused, recycled, or otherwise processed in line with applicable law and our operational procedures. The customer must not request unlawful dumping, fly-tipping, or improper disposal under any circumstances.

Access, parking, and loading conditions are the customer’s responsibility unless otherwise agreed. The customer must ensure that the collection and delivery points are accessible at the agreed time and that any permits, visitor arrangements, or parking permissions are in place where required. Any parking penalties, access charges, or enforcement costs incurred because of inaccurate or incomplete information may be passed on to the customer. We may refuse to proceed if doing so would be unsafe, unlawful, or impractical.

The customer should ensure that someone authorised is present at both collection and delivery points where required. If no one is available to grant access, identify items, or confirm delivery, we may wait for a reasonable period and then charge waiting time or, if necessary, return the items to storage or the collection point at the customer’s expense. We are not responsible for delays caused by third parties, building management, neighbours, landlords, or other persons outside our control.

We may move, stack, or place items in a manner we consider reasonable for safe transport and efficient handling, but we do not undertake to reinstall, reconnect, or assemble items unless this has been agreed in advance. Any electrical, plumbing, gas, or specialist connection work must only be carried out by a properly qualified person. Where the customer asks us to place items in a specific location, that request is subject to available space, safe access, and the condition of the property.

Force majeure events include any event beyond our reasonable control that prevents or delays performance of the service. These may include extreme weather, fire, flood, strike action, road closures, accidents, government restrictions, or interruption to essential services. In such circumstances, we will not be in breach of contract for any delay or failure caused by the event, and we may reschedule the service or cancel it without liability other than any refund required by law.

The customer must not use our service for unlawful purposes or provide items that are stolen, counterfeit, dangerous, or otherwise prohibited. We may terminate the booking immediately if we reasonably suspect illegality, fraud, abuse, threatening behaviour, or a health and safety risk to our staff, contractors, or property. In such cases, any sums already paid may be retained to the extent necessary to cover costs incurred and losses suffered, subject to legal obligations.

Any complaints regarding the service should be raised as soon as reasonably possible so that we can investigate and, where appropriate, attempt to resolve the issue. Failure to notify us promptly may affect our ability to assess the matter. If a dispute cannot be resolved informally, the parties may seek to resolve it through the courts having jurisdiction under these terms. No waiver of any provision will be effective unless agreed in writing, and any delay in enforcing rights will not prevent later enforcement.

These Terms and Conditions, together with the confirmed booking details and any written quotation, form the entire agreement between the parties in relation to the service. No person other than the customer and us has any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. If we choose not to rely on a particular term on one occasion, that does not mean we waive the right to rely on it in the future.

We may assign or subcontract all or part of the service where necessary for operational reasons, provided that this does not materially reduce the standard of service agreed. Any subcontractor engaged will be expected to act in a manner consistent with these terms. The customer may not assign the booking or transfer rights or obligations to another person without our prior written consent.

These terms are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. The parties agree that the contract is formed in England and Wales and that all legal interpretation will be undertaken in accordance with that governing law.

If any clause is inconsistent with mandatory consumer protection law, the relevant statutory provision will prevail to the extent of the inconsistency only. All remaining terms will continue to apply. By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these man and van Battersea terms and the obligations described within them.